This Privacy Policy describes the practices of imchat ("imchat", "the App", "we", "us", or "our"), operated under the official portal https://imchat.im143.com. It details how we collect, use, store, process, and safeguard your information when you access or use our mobile application, voice rooms, instant messaging, live streaming services, and associated websites (collectively, the "Service").
By creating an account, installing, or interacting with imchat, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
Information We Collect
1.1 Information You Provide Directly
Account Credentials
Phone number, email address, password, or third-party authentication tokens (Google Sign-In, Apple ID, Facebook) used to create and authenticate your account.
Profile Identity
Your display nickname, username, avatar photo, cover image, gender, birth date/age, country/region, and bio description.
User Content & Chats
Text messages, audio recordings, images sent in 1-on-1 chats and group rooms, room titles, comments, and virtual gifts exchanged.
In-App Purchases
Transactions for coins, diamonds, and VIP status. Transactions are processed via Google Play In-App Billing or Apple App Store. We do not store or process your sensitive credit card or bank credentials.
1.2 Information Collected Automatically
- Device & Hardware Details: Device manufacturer, hardware model, operating system name and version, unique device identifiers (Android ID / IDFV), screen resolution, and language settings.
- Network & Diagnostics: IP address, mobile network carrier, Wi-Fi status, connection latency, crash logs, and performance metrics to diagnose system health and eliminate app crashes.
- Session & Usage Telemetry: Features accessed, time spent in voice rooms, gift interactions, and connection timestamps.
1.3 Information from Third Parties
If you sign in using third-party services (such as Google Sign-In or Apple ID), we receive authorization data (e.g., verified email address, display name, and avatar) authorized through your permission settings on that provider.
Sensitive Device Permissions & Purposes
To provide real-time voice chat rooms, live broadcasting, and social media sharing, imchat requests the following permissions on Android and iOS devices. Each permission is requested at runtime with explicit user consent:
| Permission | Platform | Functional Purpose |
|---|---|---|
RECORD_AUDIOMicrophone Access |
Android / iOS | Required solely when you speak in live voice chat rooms, join audio seats, or record voice voice messages. We NEVER record or listen in the background. |
CAMERACamera Access |
Android / iOS | Required only when you take a live photo for your profile avatar or broadcast video in supported interactive features. |
READ_MEDIA_IMAGESPhotos & Storage |
Android / iOS | Required strictly to select profile photos, room cover banners, or share image files in chat conversations. |
POST_NOTIFICATIONSPush Notifications |
Android 13+ / iOS | Used to alert you about incoming direct messages, room invitations, mentions, and system updates. Can be disabled anytime in device settings. |
BLUETOOTH_CONNECTAudio Management |
Android / iOS | Required to manage wireless headphones and Bluetooth audio routing during active voice room calls. |
WAKE_LOCKScreen Sleep |
Android | Prevents audio interruption in live voice rooms when your device screen turns off during prolonged sessions. |
How We Use Your Information
We utilize collected data strictly for the following legitimate purposes:
Account Authentication
Verify identity, secure accounts against unauthorized takeovers, and maintain profile preferences.
Real-Time Voice & Chat
Facilitate low-latency audio transmission, live multi-mic rooms, private chats, and gifting interactions.
Virtual Economy Management
Accurately manage balances for coins, diamonds, VIP memberships, and legitimate host rewards.
Platform Safety & Anti-Spam
Enforce Community Guidelines, prevent harassment, ban abusive bad actors, and detect payment fraud.
System Reliability
Monitor app stability, troubleshoot crashes, and optimize streaming server bandwidth.
Support & Compliance
Respond to customer requests, process data rights requests, and comply with legal regulatory obligations.
How We Share Information
We disclose personal data only under strictly regulated situations:
- Public Interaction with Other Users: Information you publish voluntarily (profile avatar, display name, user level, and public voice room activity) is visible to other participants on the Service.
- Authorized Service Providers: Trusted third-party technology providers (cloud hosting, WebRTC voice/video infrastructure like ZegoCloud/Agora, Firebase push notifications, and payment processors) who process data strictly under non-disclosure obligations.
- Legal Compliance & Protection of Life: When required by court order, applicable legal statute, or valid government agency request, or to protect the vital physical safety of users or the public.
- Corporate Restructuring: In the event of a merger, acquisition, or sale of corporate assets, user data may be transferred subject to continuity under this Privacy Policy.
User-Generated Content (UGC) & Community Safety
imchat provides interactive social and voice communication. To guarantee an enjoyable, safe environment compliant with Google Play and Apple App Store Developer Policies:
Block & Mute Tools
Every user has immediate in-app tools to block, mute, or hide abusive users and chat messages at any time.
1-Tap In-App Reporting
Users can flag objectionable profiles, messages, or voice rooms directly from the app interface with a single tap.
24-Hour Review Guarantee
Our dedicated moderation team reviews reported violations within 24 hours and takes decisive actions (content removal, account suspension, or permanent device banning).
Strict 18+ Age Requirement
imchat is strictly designed and intended for users aged 18 and older. Live voice chat and real-time interaction with strangers is a fundamental feature of the platform. We do not permit underage individuals on the Service.
Virtual Currency & In-App Purchases
Coins, diamonds, gifts, VIP subscriptions, and virtual privileges inside imchat are virtual entertainment items:
- No Real-World Cash Value: Virtual coins and gifts have no cash redemption value and cannot be exchanged for real currency outside official, verified creator agency contracts governed by applicable tax regulations.
- Store Billing Standards: All in-app purchases are billed, fulfilled, and refunded according to the terms of Google Play Billing or Apple StoreKit.
- Anti-Fraud Measures: Any virtual balances acquired through chargeback fraud, exploits, or violations of Community Guidelines are subject to immediate confiscation and account termination.
Children's Privacy Protection (COPPA)
The Service is strictly prohibited to children under 13 (or under 18 where required by regional law). We do not knowingly solicit, collect, or process personal data from children under these age limits.
If you have reason to believe that an underage individual has provided personal information to imchat, please contact our privacy compliance team immediately at support@im143.com. We will promptly investigate and permanently delete the corresponding account and records.
Data Retention & Erasure Timelines
We retain personal data as long as your account remains active or as required to deliver our services, prevent abuse, settle disputes, and satisfy legal accounting requirements:
- Account & Profile Data: Retained while your account is active and deleted within 30 to 90 days following a verified account deletion request.
- Voice Room Streams: Live audio is transmitted in real time via WebRTC and is not recorded or archived on persistent storage, except where temporary audio buffers are required for automated safety moderation.
- Financial Records: Transaction identifiers and payment logs are retained strictly for the duration specified by taxation and anti-money-laundering regulations.
Your Rights & Choices
Depending on your jurisdiction (such as GDPR in Europe or CCPA in California), you hold the following rights:
- Access & Rectification: Review and modify your profile information directly inside Settings → Edit Profile.
- Revoke Permissions: Disable microphone, camera, photos, or push notification permissions at any time via your device's system settings.
- Data Portability: Request an export of your personal profile data by contacting our support team.
- Opt-Out of Communications: Unsubscribe from non-essential push notifications directly within the app settings.
9.1 Account & Data Deletion (Play Store Compliance)
In accordance with Google Play and Apple App Store Data Safety mandates, imchat provides three clear, accessible options to permanently delete your account and all associated personal data:
In-App Instant Deletion
Execute an automated, immediate deletion request directly from inside the mobile application:
Official Web Deletion Form
Submit an online deletion request through our dedicated public web form:
Direct Support Email Request
Send an email from your registered email/phone with the subject line:
Include your User ID or Username so our support desk can verify ownership.
Send Deletion EmailUpon request verification, your profile, authentication tokens, friends list, and private chat records are permanently erased from active production databases within 30 to 90 days.
Data Security & Encryption
We implement industry-standard technical and organizational security controls to safeguard your personal data:
- Encryption in Transit: All communication between your device and our servers is secured using modern TLS 1.3 / HTTPS encryption.
- Encrypted Passwords: Passwords and authentication secrets are salted and hashed using cryptographic algorithms.
- Secure Cloud Infrastructure: Backend databases are maintained inside isolated virtual private clouds with strict firewall rules and role-based access control.
Third-Party SDKs & Technical Services
imchat integrates select third-party SDKs strictly to enable essential app functionality:
WebRTC / Audio Engine
Low-latency live voice room streaming provided by ZegoCloud or Agora SDKs under strict technical processing terms.
Push Notifications
Google Firebase Cloud Messaging (FCM) is used to reliably transmit message alerts to your device.
Crash Analytics
Firebase Crashlytics collects anonymous diagnostic traces to rapidly isolate and fix application crashes.
App Store Billing
Google Play Billing Library and Apple StoreKit handle secure in-app payments.
International Data Transfers & Policy Updates
Because imchat connects people worldwide, your data may be transferred to and processed on secure cloud servers situated outside your country of residence. We enforce standard contractual clauses to ensure high data protection standards globally.
We may update this Privacy Policy periodically. Substantial changes will be communicated via in-app banner announcements or notifications. The "Effective Date" at the top of this document always indicates the most current revision.
Contact Us & Grievance Redressal
If you have questions, inquiries, complaints, or feedback concerning this Privacy Policy or our data safety practices, please contact our team:
*This policy document is tailored specifically for the imchat application and services at https://imchat.im143.com. It satisfies the required disclosures for Google Play Developer Program Policies, Google Play Data Safety, Apple App Store Review Guidelines, COPPA, and global privacy frameworks.*